We want your trip to Fiji to be as smooth and stress-free as possible.
Here are answers to the most common questions about booking with us, payments, tours, airport transfers, and more.
If you still can’t find what you’re looking for, feel free to contact us directly.
Yes — we recommend booking at least 24 hours before your desired tour or transfer, especially during peak travel seasons.
Absolutely. We operate 24/7. Just provide your flight number and arrival time when booking.
No stress — we track flights in real-time. If there’s a delay, we’ll adjust your pickup time accordingly.
Yes, you can. Just include your return flight details in the booking form or let us know in your message.
No worries — we monitor all arrivals. Just provide your flight number when booking, and we’ll adjust your pickup time if needed.
We accept secure online payments via credit/debit card. You can also choose to pay a small deposit and pay the rest in cash upon arrival.
No cancellation fee if you notify us at least 24 hours before the scheduled tour or transfer. Last-minute cancellations may incur a small fee to cover prep costs.
Yes — we’re flexible. Just contact us as soon as possible and we’ll do our best to adjust your booking.
Definitely! We specialize in personal, flexible travel experiences. Let us know what you’d like to see or do, and we’ll build something special for you.
Yes! Many of our tours are designed for families with kids. We also offer private options if you’d like something quieter or more relaxed.
We do! For groups of 4 or more, we offer special rates — just reach out with your details.
It depends on the tour. We’ll always specify what’s included before you confirm the booking.
We’re located in Namaka, Nadi — just a few minutes from Nadi International Airport.
Absolutely — we love sharing local favorites. Just ask us and we’ll point you to the best spots around.
Yes, Fiji is considered one of the safest destinations in the South Pacific. As with any travel, we recommend standard precautions and staying aware of your surroundings.
Each tour includes transport, a local guide, and any listed inclusions such as snacks, entry fees, or equipment. Specifics vary by tour — full details are listed on each tour page.
We’ll let you know ahead of time if anything is needed (e.g. water shoes, towel, sunblock). Most experiences are low-hassle, but we do suggest bringing a water bottle and sun protection.
No — travel insurance is not included. We strongly recommend all guests have their own travel insurance to cover medical and travel-related issues.
Yes, many of our tours are family-friendly. We can also recommend or customize tours that are relaxed, stroller-accessible, or shorter in duration for younger guests.
We offer several tours that are suitable for guests who prefer minimal walking or need extra time. Let us know your needs and we’ll suggest the best options.
Yes — just request it in your booking notes. We provide car seats at no extra charge for toddlers and small children.
You can book directly through our website. Just select your service, fill in your details, and confirm your booking. We’ll follow up with a confirmation and next steps.
Absolutely! We’re happy to chat with you via WhatsApp, email, or phone if you want help deciding on the right experience or need personal advice.
Yes — all bookings are followed by an automatic confirmation email. If you don’t see it within a few minutes, please check your spam folder or contact us directly.
Our vehicles and equipment are cleaned regularly. We follow all local health guidelines and aim to provide safe, comfortable experiences for all guests.
Currently, no. However, we’ll notify you in advance if any health regulations change due to local government policy.
Please let us know as early as possible. We can often reschedule or refund if you’re unwell and inform us before the scheduled start time.
Your gateway to authentic island adventures, cultural immersion, and tropical serenity.
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